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Consumer terms and conditions. 

1. These terms and conditions

1.1 What do these terms and conditions cover? These are the terms and conditions on which we supply products to you through our website or a website built using our technology, whether customised or non-customised goods or services. 

1.2 Why you need to read them. Please read these terms carefully before you submit your order to us. These terms tell you:

  1. Who we are, 
  2. How we will provide products to you, 
  3. How you and us may change or end the contract, 
  4. What to do if there is a problem,
  5. And other important information. 

2. Information about us and how to contact us

2.1 Who we are. We are Lifestyle Eco.

2.2 How to contact us. You can contact us by email at support@lifestyleeco.co.uk. 

2.3 How we contact you. If we have to contact you, we will do so from the contact details you have given us: 

  1. Text message, 
  2. Email address,
  3. Postal address.  

2.4 “Writing” includes emails. The words “writing” or “written” includes emails.

3. Our contract with you

3.1 Placing orders with us. You offer to purchase a product on these terms and conditions. All orders are subject to availability and confirmation of the order price.

3.2 How we will accept your order. Once availability is confirmed and you have paid, your order will be accepted and confirmed by email. 

3.3 Your dispatch date. When we dispatch your order, we will send you a “Dispatch Confirmation” email with an estimated delivery date.

3.6 Contracting with us. The contract between you and us for the purchase of products is made exclusively with us and is governed by these terms and conditions, despite any arrangements you may have made or discussions you may have had with any third parties. 

4. Non-Customised goods, Customised goods, or “Sale” goods. 

  1. Customised – products/designs, i.e. clothing, bags, dog collars, etc., can be personalised for you and the quantity ordered.
  2. Non-customised goods – these are standard, not personalised, products for you. 
  3. “Sale” – products marked as “Sale” items
    • Please note that your rights to cancel your contract with us will differ depending on whether you have ordered non-customised goods, customised goods, or “Sale” items. Please see Section 8.3 for further details. 

4.2 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 

4.3 Product packaging may vary. The product’s packaging may vary from that shown in images on our website. 

5. Your rights to make changes

Once you have paid for your order, we cannot guarantee any changes can be made. However, if you email us your request to change your order as soon as possible, we will do our best to accommodate this. We will inform you about any changes to the price of the product, the timing of supply or anything else necessary as a result of your requested change and ask you to confirm whether you wish to proceed with the change.

6. Right to use your photos, images and/or designs

6.1 If you provide us with any photos, images and/or designs to be printed on any customised goods ordered by you, then you grant us a non-exclusively, royalty-free licence to use any intellectual property rights (including, but not limited to, copyright and design rights) subsisting in such photos, images and/or designs to complete your order. 

6.2 You agree and warrant that: 

  • 6.2.1 any photos, images and/or designs provided by you to be printed on any customised goods ordered by you:
    • (a) are your original works; 
    • (b) have not been copied from any works created by a third party; and
  • 6.2.2 the use of such photos, images and/or designs by us will not infringe the intellectual property rights of any third parties.  

6.3 You agree to compensate us pound for pound for any losses, costs and liabilities that we may suffer or incur; as a result of any breach (i.e. a failure to comply) of the warranty you gave in paragraph 6.2 above.

7. Providing the products

7.1 Delivery costs. The costs of delivery will be displayed to you on our website. In most (but not all) cases, we will arrange for the products to be delivered by UK Royal Mail. 

7.2 When will we provide the products? 

  • 7.2.1 We will deliver them to you as soon as reasonably possible following our acceptance of your order and payment received (usually within two weeks). However, this does not affect any of your statutory rights.  
  • 7.2.2 If the products are one-off/customised services. We will begin the services on the date we accept your order and payment received or, if later, on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
  • 7.2.3 Dispatch and delivery times. Any dispatch and delivery time projections provided by us are estimates only. Failure to meet these estimated times shall not give you the right to terminate your contract with us. However, this does not affect any of your statutory rights.  
  • 7.2.4 We are not responsible for delays outside our control. If an event outside our control delays our supply of the products, then we will contact you as soon as possible to let you know. 

7.3 If you are away from home when the product is delivered. If the courier cannot post the product through your letterbox, they may leave you a note informing you how to re-arrange delivery or collect the products from a local depot.

7.4 If you do not re-arrange delivery. You are responsible for collecting the products from the depot or re-arranging delivery. 

7.5 When you become responsible for the goods. A product which is goods will be your responsibility from the time courier delivers, or tries to deliver, the product to the address you gave us.

7.6 When you own goods. You own a product which is goods; once we have received payment in full.

7.7 What will happen if you do not give the required information to us? We need certain information from you to supply the products, for example, but not limited to delivery particulars, any photos, images and/or designs you provide and/or product measurements. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of our asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of our asking for it. 

7.8 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

  • 7.8.1 deal with any potential infringement of a third party’s intellectual property rights by using any photos, images and/or designs provided by you to print on the goods; and/or
  • 7.8.2 make changes to the product as requested by you or notified by us to you (see paragraph 6).

7.9 We may also suspend the supply of the products if you do not pay. If you do not pay us for the products when you are supposed to and do not make payment within seven days of us reminding you that payment is due, we will suspend the supply of the products until all outstanding amounts are fully paid. As well as suspending the products, we can charge you interest on your overdue payments. 

8. Your rights to end the contract

  1. If you change your mind, you can cancel within 14 calendar days after receiving all goods in an order. Once you’ve cancelled an order, you have a further 14 days to return the goods. A refund will be made back to the payment card. 
  2. You have the right to reject faulty goods and are entitled to a full refund, replacement or repair. You must notify us in writing of your rejection by email, support@lifestyleeco.co.uk, within 14 calendar days of receiving the goods. We may ask you to return the faulty goods by post at our expense for recycling.
  3. You do not have the right to cancel, as in 1 above, if the goods are customised to your requirements.
  4. You do not have the right to cancel, as in 1 above, if the goods are purchased as a sale item. Only regular-priced items may be refunded. 

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. Tell us by leaving your Name, Home address, Email address, and details of the order by any of the following:

  1.  Email – support@lifestyleeco.co.uk in writing is the best way and is quicker.
  2. Post to Lifestyle Eco, 16 Garden Court, Loddon, Norfolk. NR14 6LP. 
  3. Phone 07964 607716, and leave a written text message with your details. 

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us by post at the following address, 16 Garden Court, Loddon, Norfolk. NR14 6LP. 

If you exercise your right to change your mind, you must send off the goods within 14 days of telling us you wish to end the contract. 

9.3 When will we pay the costs of return? We will only pay the cost of returns for faulty goods at the rate of the cheapest postage by the Royal Mail, i.e. 2nd class postage, and you should collect a postage confirmation receipt. You will be responsible for paying the postage for all other reasons for returning goods.

9.4 How we will refund you. We will refund you the price you paid for the products, including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.5 Deductions from refunds if you exercise your right to change your mind in accordance with these terms and conditions. If you are exercising your right to change your mind: 

  • 9.5.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the non-customised goods if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we inspect the non-customised goods and later discover you have unacceptably handled them, you must pay us an appropriate amount. 
  • 9.5.2 The maximum refund for delivery costs will be the delivery costs by the least expensive delivery method. For example, if we offer delivery of a product within 3-5 days at one price, but you choose to have the product delivered within 24 hours at a higher cost. We will only refund what you would have paid for the cheaper delivery option.

9.6 When will your refund be made? If you are exercising your right to change your mind, then: 

  • 9.6.1 If the products are non-customised goods, your refund will be made within 14 days from the day on which we receive the product back from you. For information about how to return a product to us, see paragraph 9.2.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

  • 10.1.1 you do not make any payment to us when it is due, and you still do not make payment within seven days of us reminding you that payment is due;
  • 10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, but not limited to, delivery particulars, information about any photos, images and/or designs that you provide and/or product measurements;
  • 10.1.3 you do not, within a reasonable time, allow us to deliver the products to you; 
  • 10.1.4 you do not, within a reasonable time, allow us access to your premises to supply the services; or
  • 10.1.5 any photos, images and/or designs provided by you to print on the goods are likely to infringe on any third party’s intellectual property rights.

10.2 You must compensate us if you break the contract. Suppose we end the contract in the situations set out in paragraph and you have made a payment in advance, and we have not provided your products. In that case, we will refund your advanced money less a deduction or charge for reasonable compensation for the net costs we will incur due to your breaking the contract.

11. If there is a problem with the product

If you have any questions or complaints about the product, please get in touch with us in writing by email at support@lifestyleeco.co.uk.

12. Price and payment

12.1 Where to find the price for the product. The product’s price (including VAT) will be indicated when you place your order and pay on our website. Or by invoice sent by email for non-online orders. All prices are payable in Pound Sterling. We take reasonable care to ensure that the price of the product advised to you is correct. However, please see paragraph 12.3 for what happens if we discover an error in the product price you order. 

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay unless you have already paid for the product in full before the VAT rate change takes effect.

12.3 What happens if we get the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will usually check prices before accepting your order so that if the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. Suppose we receive and process your order where a pricing error is obvious and unmistakable and could have been recognised by you as a mispricing. In that case, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 When you must pay and how you must pay. We accept payment with Visa, Mastercard, and American Express credit and debit cards through our online card provider Square. When you must pay depends on what product you are buying:

  • 12.4.1 For goods, you must pay for the products before we dispatch them.

12.5 We can charge interest if you pay late. If you do not pay us by the due date, we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of Barclays Bank PLC from time to time. This interest shall accrue daily from the due date until the actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any unpaid amount. 

12.6 What to do if you think an invoice needs to be corrected. If you believe an invoice is wrong, please get in touch with us promptly to let us know. You will only have to pay interest if you dispute any correction. Once the dispute is resolved, we will charge you interest on correctly invoiced sums from the original due date.

13 We are not responsible for loss or damage caused by:

  1. Events beyond our reasonable control, for example, but not limited to, interruption or failure of utility service, epidemics, pandemics, any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition.
  2. Unforeseeable events that could not have been reasonably foreseen when you placed and paid for your order.

14 We are not liable for business losses. 

We only supply the products for domestic and private use. Suppose you use the products for any commercial, business or re-sale purposes, we will have no liability to you for any loss of profit, business interruption, or business opportunity.

15 How we may use your personal information

We will only use your personal information as set out in our privacy policy.

16 If a court finds part of this contract illegal, the rest will continue.  

17  Changes to these terms.

We reserve the right to change our website, policies, and terms and conditions, including these terms and conditions, at any time. You will be subject to the terms and conditions in force when you order products from us unless a law or government authority requires any change to those terms and conditions (in which case it may apply to orders previously placed by you).

18  Which laws apply to this contract, and where you may bring legal proceedings?

These terms are governed by English law, and you can bring legal proceedings regarding the products to the English courts. Please also note that we may seek injunctive or other appropriate relief in any country or region if you have violated or threatened to violate our intellectual property rights and/or the intellectual property rights of a third party.